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FormStead is operated by ELVIRA MEDIA LLC, 254 CHAPMAN RD STE 208 NUM 28930, NEWARK, DE 19702, United States. These terms apply to purchases from formsteadshop.com by customers in Australia. For questions about an order or these terms, contact our team.
Please read the product description, dimensions and compatibility information before ordering. Images illustrate the product; screen settings can affect how colours appear. This does not limit your right to receive goods that match their description and any sample or demonstration model.
Prices are stated in Australian dollars (AUD). The total payable, including applicable taxes, delivery charges and any other compulsory charges, must be shown before you place your order. Payment options are displayed at checkout. Any price change applies to future orders and does not change an order already accepted.
Provide an accurate delivery address and contact details. An order acknowledgement confirms that we have received your order. If we cannot fulfil it, we will explain the problem and refund any payment for the unfulfilled goods. We will not substitute a different product or charge a higher price without your agreement.
If you need to change or cancel an order, contact us promptly. A change may not be possible once dispatch has begun. Your rights concerning faulty, misdescribed or undelivered goods remain unaffected.
Read our shipping policy and returns and refunds policy before buying. Contact us if an order is delayed, missing or damaged. We will investigate and provide any remedy required by Australian Consumer Law.
Our goods are covered by guarantees under Australian Consumer Law that cannot be excluded. For a major failure, you may choose a replacement or refund and may be entitled to compensation for reasonably foreseeable loss or damage. For a failure that is not major, we are entitled to provide an appropriate remedy within a reasonable time, subject to your rights under that law.
Nothing in these terms, a returns window or any commercial warranty excludes, restricts or modifies a right or remedy that cannot lawfully be excluded. A product's consumer guarantees can continue beyond a stated commercial warranty period.
Our privacy policy explains how personal information is handled. To raise a complaint, use our contact form with your order number and a description of the issue. We will review your concern and explain the next steps.