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For help with a return, contact FormStead with your order number and the reason for your request. The seller is ELVIRA MEDIA LLC, 254 CHAPMAN RD STE 208 NUM 28930, NEWARK, DE 19702, United States.
You can request a change-of-mind return within 14 days after delivery. The product must be unused, complete and in its original packaging. You are responsible for the return postage for a change-of-mind return. The original delivery charge, if any, is not refunded. There is no restocking fee.
Contact us before posting the item so that we can provide the return instructions and correct return address. Keep your postage receipt and tracking details. The business address above is not an authorised returns address unless we confirm it for your return.
Contact us if your product is faulty, damaged, incorrect or does not match its description. Tell us what happened and provide your order details. Photos can help us assess the issue, but they do not replace your statutory rights.
The change-of-mind conditions above do not apply to a claim under Australian Consumer Law. For a major failure, you may choose a refund or replacement. For a failure that is not major, an appropriate remedy must be provided within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.
You do not need the original packaging to exercise your consumer guarantee rights. We may ask for reasonable proof of purchase. If a fault is confirmed, we will reimburse reasonable return postage costs. Where a faulty product cannot reasonably be posted or transported without significant cost, we will arrange collection at our expense as required by law.
We will explain the outcome after assessing your request and any returned goods. Approved refunds are returned to the original payment method unless another method is agreed. Your bank or payment provider may take additional time to display the credit.
The 14-day change-of-mind period does not limit your rights for faulty or misdescribed goods. Consumer guarantees can apply for longer, depending on the product and the circumstances. Nothing in this policy excludes a right or remedy under Australian Consumer Law.